Terms & Conditions
Your order will be delivered by Royal Mail and should reach you within 2-3 working days of you placing the order, but please allow 3 – 5 days (Royal Mail’s aim). This will obviously fluctuate at quieter & busier times. Free delivery is available on all orders over £50 (UK mainland addresses only), all other UK mainland deliveries under £50 will be charged at £3.95 per order. Please keep this in mind when checking out
We hope that you are pleased with your order. Should you wish to return any of the items you bought for any reason, we will be happy to refund or exchange a product provided it is in fully resalable condition. Replacements can only be made within 28 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned.
Under the Consumer Protection Regulation you have the right to cancel your contract and obtain a refund at any time up to 7 working days after the day on which you receive the goods you ordered. If you have paid a delivery charge this will also be refunded but if you are only returning part of the order, then we are not obliged to repay any of the delivery charge. You must take reasonable care of the goods whilst in your possession. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item. You must inform us of cancellation of contract.
Should you wish to return anything bought from us, we'll be happy to refund a product provided it's in fully resalable condition. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned. We'll refund the delivery charge on orders if they're returned to us within 7 days of receipt. If an order is returned to us after 7 days from receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. Please allow up to 14 days for a refund to show on your bank statement.
Your gift should reach the recipient address in good condition but in the event of damage or breakage it may be necessary to arrange a replacement or a refund. If you would like a replacement gift to be delivered or if you prefer a refund please return the damaged item to the Freepost Address below including the following details:
• Your order number or billing address (including postcode)
• The damaged items
• Action you would like us to take, refund/replacement
• Main reason for returning the item/items
Replacements can only be made within 28 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned.
All the information you provide in www.thesourceshop.co.uk, including your email address, delivery address and credit card details are strictly private and confidential. We acknowledge that we are bound by the Data Protection Act 1998 and that it will not disclose your details to any third party without your express written consent. As a matter of good practice, we do not share any personal information with anyone and we do not sell it to others. We do not store our customer’s financial details.
In certain circumstances cookies may be used to track information or specify preferences when viewing the Website. Cookies are small pieces of information stored by your browser on your computer’s hard-drive; they are used solely to keep track of the pages you visit on the Website and whether you have visited the Website previously. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies.
All personal information you supply to us will be treated in accordance with Data Protection Act. The nature of this site means that we will obtain, use and disclose certain information about you. This statement sets out the principles governing our Use of Data on this Site. By registering to use the site you agree to this Use.
When ordering goods you will need to provide certain data such as your contact details and demographic information.
We will store this data and use it to contact you, provide you with details of our products and otherwise for the normal use. We will take all reasonable steps to protect your personal data including the use of encryption technology, but cannot guarantee the security of any data you disclose online. You accept the inherent security implications of transacting over the Internet and will not hold us responsible for any breach of security unless we have been negligent or in wilful default.
Copyright and Intellectual Property
Copyright © GoEcoWay Limited 2017. All rights reserved. This website is owned and operated by CoEcoway Limited. The copyright and all other intellectual property rights in the Website – thesourceshop.co.uk – and all content displayed on or accessible from the Website (the “Content”) is owned by or licensed to GoEcoWay Limited (the “Company”) and protected by the copyright laws of England, international copyright treaties and all other applicable copyright and intellectual property laws. You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access, browse and use the Website and the Content. You may not access, copy, download, distribute, modify, republish, broadcast, embed into any other website or otherwise use, deal with or exploit any part of the Website or Content without the prior written consent of GoEcoWay.
Place an Order
You can use our website to place an order by selecting the product(s) you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
Carriage charges will be shown prior to you placing your order.
You will be required to pay for the goods in full at the time of ordering.
We use secure payment facilities for online purchases. You can pay for your order by debit/credit card, visa, maestro, PayPal account
Promotional prices only apply during the period stated.
All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
Once your order is complete we will notify you of the dispatch date